Common issues

 

I just placed an order, when will it be sent?

We do our best to send out articles as soon as we can.The average delivery time is estimated to be between 1-2 days. However, delivery times can vary mainly depending on where in the country you live, and whether it is a major holiday at the time of order. If you have any further questions please email us to support@dite.nu.

 

I am not satisfied with in my order, can it be returned? What if there is a problem?

We offer 100% repayment guarantee if the product is defective or damaged. We give you 14 days to send back to us for a full refund. Once we have received the product, we will refund your entire original purchase. Please enter all names and order numbers on the returned package. If your package is on the way, you have to wait for it to arrive before you receive a refund.

Can I cancel my order?

You must cancel your order before it is sent. If the article has already been sent, use our simple return system to get full refund. However, you must be responsible for the return shipping cost.

Which currency are the prices I see on the site?

You can easily switch to the currency you want to pay with in the currency voter that you can find at the top of the website

I have entered an incorrect delivery address, what do I do now?

If you have missed the spelling or automatically filled in an incorrect address. When you find that the specified address is wrong, you must notify us via e-mail at support@dite.nu. If the address specified is wrong, we may change the address to the correct address within 24 hours.

I have a question that was not answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Send us an email to support@dite.nu and we will be happy to help you in every way we can. We get a large number of emails. If you would like to get a quick reply Please attach your order number, address and the case clearly please.

 

Certified e-commerce

Shop safely with purchase protection in stores that meet the requirements for certified e-commerce. The requirements have been prepared by Nordic e-commerce certification since 2007.
Read more about the certification here

Free shipping

At Dite we always offer free shipping and 1-3 days delivery time

Satisfied customer guarantee

Satisfied customers are important to us. You therefore have 100 days of return right, before you decide. We also offer the opportunity to switch to another item.

Support in Swedish

We offer support in Swedish, you can always email to support@dite.nu or write in the live chat if you need help.

Pay with Klarna

When you shop with Klarna, you do not have to worry unnecessarily. For example, you can choose not to pay for your gadgets until they land at home and you feel completely satisfied with your purchase.